FAQ

What payment methods do you accept? 

On our online shop you can pay with Visa, Mastercard, Amex, PayPal, and accelerated checkouts Shopify Pay, Apple Pay and Google Pay. If you purchase from at a market or pop, you can securely pay with your credit card via our Shopify card reader. 

What is your return and refund policy?

We have a 21 day return policy. If you're not happy with your item(s) for whatever reason we can provide either an exchange or refund. Since we are a small shop please note that we will be unable to provide an exchange or refund beyond this point - thank you for understanding. 

We will be happy to work with you to ensure your issue is resolved, please be sure to get in touch with us as soon as possible. 

Can I track my order? 

Yes, you'll be getting an email with your tracking number once the order has shipped.

How do you get your vinyl records? 

We search far and wide through various local record shops and thrift stores for the best gems, and make sure no matter the age of record that it is in the best possible condition. It's normal for LPs to get scratches from years of use, and won't affect the performance of your clock or otherwise repurposed record. Besides, a little character goes a long way! 

How do you ship our order?

We use Canada Post Expedited Shipping and secure the item(s) within the box to make sure they arrive safely. 

How long does it take to get my order? 

Depending on where you live, you can expect the following timeframes: 

  • Canada: 2-6 business days 
  • USA: 3-6 business days 
  • International: shipping time does vary 

For more information on shipping please visit our dedicated shipping page

My question isn't answered here, what gives?

Have no fear! Please contact us at hello@vinylrecycle.com or fill out our contact form and we will be happy to answer your question within 1 business day.